In today's world, you will find a computer in nearly every home and business. We are all increasingly reliant on them. The internet is rapidly becoming the first choice for us all whether we need research, information, to buy or sell and even entertain us. The invention and innovation of IT has made the world accessible. It should come as no surprise that business is not just using but embracing and increasingly dictating to the world of IT. Whether it is a business is run from home by just one person or something larger like Rolls Royce, even governments are increasingly reliant on computers and the internet age has given us a whole new way of looking at the way we do business.
This means the role of the Desktop and Server Support sector has an important, even crucial part to play. No longer can the Desktop and Server Support provider go into a company and simply install their products, give a couple of the staff a little bit of training and then run off to the bank to cash the cheque! There is enormous competition within the market. Desktop and Server Support providers now have to continually invent, innovate and update their products and software. These days they also have to offer a much more tailored Server. As Barclay Rae wrote, after attending the 14th annual Server Desk and IT Support show in April, “Customers want more than just ITIL, it seems they need a business imperative and good practical guidance on how to achieve benefits.”
The Desktop and Server Support providers could now be likened to bespoke tailors. Companies out there want more from them. Tailored software and support Servers are fast becoming the order of the day. The “wish list” of businesses today is becoming longer and Desktop and Server Support providers are expected to be able to furnish them. Contracts have to include, software to promote, run and even enhance their business, basics such as anti-virus, back-up, disaster recovery, network and internet security to name but a few. Maintenance is increasingly expected to be incorporated as well these days and many companies have realised that and are ensuring that their own staffing requirements are changing to meet these needs.
These companies, who in fairness, are the ones spending a not inconsiderable amount of the procurement, maintenance and security budgets for their business. The department responsible for this will be wholly accountable to many other different departments, as well as those on high. They have to justify their expenditure, whilst ensuring that the company's needs in all necessary departments are furnished. Any Desktop and Server Support Server chosen needs to consider this. Another important is to make sure that there is good and quick communication between your selves and the purchasing company. It is a basic of any good business practice. Remember, a recommendation by word of mouth is very important.
The Desktop and Server Support sector has an unenviable position in today's very volatile market. It is still relatively new and has become a crucial and even essential part of most other businesses. The companies that will grow will be the ones that can update and innovate quickly and change your own company with a view to maximising its need to facilitate other businesses.